Best Service Provider for business phone systems
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About Us
Leading Edge Voice Over IP Service Provider
The Future of Voice Communication is Here!
The communications industry is undergoing an unprecedented phase of technological innovations. Cloud communications products and services continue to flip the industry on its head, putting you in control. These solutions enable your company to leverage the latest features and capabilities, which are extremely easy to use and very cost effective. Experience explosive growth through a proven business model and cloud service platform that allows companies like yours to utilize high-value software and services like SMS (text messaging), Hosted PBX and VoIP, SIP Trunking, Unified Communications, Mobile Apps and more.
Experienced Staff
From customer service and billing to tech support, we are here for you. We strive to give you and your business the best experience possible.
First Contact Communications is a New Mexico family owned business. We are proud to offer our customers some of the best services available in the market today.
Competitive Pricing
With First Contact Communications you will know your business phone service is in the best of hands. We offer multiple pricing options that best fit your needs. We never over sell and you can remove and add services as needed at anytime.
Services
Hosted VOIP Phone Services
With the popularity of social media messaging, video conferencing, business text messaging (SMS) and more, you’d think phone conversations were going the way of the Rolodex. But even today’s highly connected customers still like to resolve their issues on the phone, especially when it comes to high-stakes queries.
The analog phone system is a relic of the past, not the phone itself. Yet it wasn’t long ago that analog phone systems were the only game in town. As a result, many organizations still rely on analog phones, despite their higher operating costs, more expensive implementations, and reliance on hardware. We are here to help you save money on your monthly telecom spending and allow your business to grow and benefit the many features of moving to a hosted VOIP phone service.
Contact Center | Call Center ACD Services
Change the focus of your contact center from efficiency and cost-cutting to making customers happy and driving better business outcomes.
Why call center solutions built on the Metaswitch and Broadsoft Platforms make a difference:
- Focuses on improving the business outcomes of your sales or service contact center, not just operational performance
- Takes a statistical analytics approach, based on real-world business performance data over time
- Delivers a 360-degree view of the customer journey across systems and sessions, correlating agent and customer perspectives
- Provides continual, closed-loop improvements in the way your agents and systems behave
Tech Support
We offer 24/7 access to our support team. No matter what your service needs are we are here for you. Our technicians have a combined experience of 49 years in the telecom industry and data IT networking fields.
We never bill for service calls. Even on-site tech support is Free!
Contact Us
First Contact Communications
Hours
Open today | 09:00 am – 05:00 pm |
Monday - Friday: 9am - 5pm
Saturday - Sunday: 9am - 5pm
We are on-call 24/7 for all of your needs.
505-822-1700 Customer Service | Support
575-625-1700 Customer Service | Support
888-499-1983 Toll Free
Email: Service@FirstContactVOIP.com
